Durham Combustion

Feedback

In an effort to continuously improve our Quality Management System to ensure we satisfy the requirements of our customers, and meet the requirements of the ISO 9001:2000 Quality SYstem standard, kindly complete this survey.

Rate the following as required, on a scale of 1 to 4, 4 being the highest.

1. Why did you select Durham Combustion as one of your Service and/or Products suppliers?

Past Experience
Price
Reputation through word of mouth
ISO 9001 Certification
On-line Access
Other

2. Was your initial inquiry handled in an efficent ,professional and informative manner?

4
3
2
1

3. Was our Quotation to you provided on time?

4
3
2
1

4. Was our service support (maintenance, calibration, repair, etc.) capability adequate to meet your needs?

4
3
2
1

5. Was our service visit conducted in a professional manner?

4
3
2
1

6. Was your service carried out on time to meet your schedule?

4
3
2
1

7. Was your Technical/Application Support needs handled efficiently?

4
3
2
1

8. How would you rate the overall value and pricing of our service or products?

4
3
2
1

9. Overall how would you rate your experience with Durham Combustion?

4
3
2
1

10. How likely would you be to use Durham Combustion services in the future?

4
3
2
1

11. How likely would you be to recommend Durham Combustion to another organization?

4
3
2
1

12. Is the Sales support from Durham Combustion adequate for your Company?

Yes
No

13. Will you continue to do business with Durham Combustion?

Yes
No

14. Can we contact you once a year to update this survey?

Yes
No

15. Would you like to receive New information on Durham Combustion via email?

Yes
No

Comment - Please tell us how we can serve you better:

Optional Information

Name:

Company:

Email:

Webpage:

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Page last updated: November 10, 2006